“ Teamwork”  -------- Your Expectations -------- The Process ---------- Business Terms


WHAT IS NATURAL STONE* & ENGINEERED QUARTZ
Natural stone cut from mountains all over the world.
Natural stone is a product of nature, cut out of mountains in “blocks” and then cut into three (3) cm. slabs – one
and one fourth inch thick. You should not expect a product of nature to be perfect like a man-made surface. Natural
stone inherently lacks uniformity and variations of color shades, spots, and pattern movement, should be expected.
Each slab may have color variations from one part to another. Some natural stone colors have small “fissures” (tiny
surface lines) that occur in rocks, --- this is normal. A few natural stones have long elongated fissures that go deep
into the natural stone and could open when cutting. In some natural stone you may see pits, divots, chips or
indentations on the surface and/or sides of the natural stone, or on the bottom of the slab / countertop. Fissures,
pits, divots, indentations, and chips may need to be filled with resin or epoxy and does not weaken or in any way
speak to the quality of the stone. That’s part of the natural mountain rock. ALL OF THESE INCONSISTANTIES ARE
PART OF THE UNIQUE BEAUTY OF NATURAL STONE. Reemphasize the thought ---- natural stone is a beautiful natural
but imperfect mountain rock.


PICKING YOUR NATURAL STONE
When you select a color from a sample, remember that a sample is just a small piece of --- one large slab --- and the
sample may not be an exact match to the slabs from which your countertop will be fabricated. A sample may not
show the range and variations of color and movement created by nature, in the entire slab. If you chose a natural
stone color with lots of movement – it’s best that you pick your slab. A sample will not provide the over-all look of
the natural stone movement and color variations on the slab used to cut your kitchen.
When you visit a slab distributor take a flashlight – so you can see the color and slab quality under the best direct
light. Don’t let beauty be the only factor when you pick your slab, check the slab for cracks, pits, divots, marks, lines,
or any other imperfections that would be objectionable to you on your finished counter top in your home. It’s
always helpful to bring a cabinet door and or a floor tile too. Reject any slab that does not meet your approval.
Examine the slab thoroughly. Be a smart buyer. One man’s imperfection is another person’s beauty --- and we are
cutting and polishing your counter top from the slab you select. Select a good slab. If you do not select a specific
slab, and direct us to cut and polish an inventory slab that you have not inspected, be prepared for any of the abovedescribed conditions as part your finished counter top. Again, natural stone is a beautiful natural but imperfect
mountain rock.  Natural Stone* applies to Granite, Quartzite, Marble, Lime Stone, Soap Stone, Onyx and Engineered Quartz.


QUOTE and TEMPLATES
After you select a natural stone color and we determine the amount of natural stone you need, you will be given a
written quotation. The quote will include everything from beginning to finish. The only factor affecting your quote is
the price of the natural stone color you pick. We do not spend one cent more cutting, polishing, transporting and
installing the most expensive from the least expensive natural stone. After you accept our quote you should contact
us and tell us to make templates. Your request to make templates activates our contract and the production process
begins.  If you are replacing an existing counter-top the first step is to make templates from Koraplastic with your
participation and with you making decisions. Templates are usually made without removing the old counter top. 


CABINET ISSUES - BE ALERT
When the old counter top is removed from your existing cabinets, it’s almost certain that you will need small
support wood behind the dishwasher and/or lazy Suzan. Normally nothing else is needed. In rare cases, however,
cabinet and wall problems can be serious and require additional work for proper counter top installation. We will
attempt to remove the existing back splash very carefully. Problems beyond our control can create additional costs
to you. If you have a lament or solid surface back splash we will attempt to remove it --- by scoring the calk on top of
the back splash with a razor blade knife --- however, some back splashes are fastened so securely that dry wall paper
and / or pieces of dry wall , and paint will be damaged during removal. If you have existing wall tile above the back
splash that is to be removed, it is possible that grout and tiles may fall out or be damaged. These problems cannot
be avoided or resolved by Arco-Iris and you may incur additional charges for repair to another company. Arco-Iris,
however, can install a natural stone back splash that is tall enough to hide the problem areas and that might solve all
the issues. But you still might need to use “ touch up “ paint after installation. Grout and tile issues however are
more serious and require you to “ self repair” – or hire a tile company. Keep in mind that these problems are not
common – but do occur in rare cases.
If you are installing new cabinets be sure that your contractor/cabinet installer – installs your cabinets so that they
are perfectly level – (side to side – front to back). Do not accept cabinets that are installed out of level. Un-level
cabinets can cause serious natural stone problems, (cracks) and cost you additional money for natural stone.
Cabinets should also be set so that the back of the cabinet sits directly against the wall. Be alert and assertive –
check your cabinets with a level and look closely to the distance of your cabinet to the wall.


FITTING THE COUNTER TOP
The most common problem installing a counter top on existing cabinets is un-level cabinets and walls that are not
straight and or “out of square”. Natural stone does not bend, and cabinet and/or wall problems will affect the
appearance of your job. Cabinets must be perfectly level to seam natural stone pieces together. Some problems can
be mitigated by calking or shimming; and in some cases scoring and cutting away the drywall will be necessary to
adjust the countertop, in order to make it fit. ( drywall cuts are covered by the backsplash). Counter top over-hang
distances will be different if cabinets are not set against the wall. Occasionally natural stone will be cut on site ( field
cuts). Seams, – drop –in cook top holes, and natural stone ends are the most common. These are normal installation
modifications that are necessary to attempt to get the best fit.
Installation on new cabinets could require the same modifications just stated ---but in addition serious cabinet
installation flaws could become costly to you. Before natural stone problems arise make sure your cabinets are level
and installed against the walls. If you have a raised bar top we will install the natural stone on the support wall ( 2 x 4 --- 2 x 6 ) and support the raised bar top overhang with temporary wood legs (stilts) that will support the bar top until your contractor installs the permanent support system. Do not remove the temporary supports until the permanent support system is in place Please remember --- Arco-Iris is a counter top company, we are not cabinet designers, builders or installers or general contractors or a remodeling company. We install natural stone on your cabinets and against your walls. We do not fix serious cabinet and/or wall problems.


FINAL STEPS – INSTALLATION
After your counter top is installed --we will silicone the natural stone to your cabinets and silicone the back splashes
to the counter top where the two meet, ( clear silicone will be almost invisible ), but we do not calk above the back
splashes against the walls. Here you will want to apply “paint able calk” --- so you can paint over any wall gaps. After
painting -- the gaps will disappear from eyesight.  We will attach your sink to the natural stone with adhesive ( no clamps or brackets are needed) and drill faucet holes, and cut in the cook top hole if applicable. You should not hook up the plumbing until the next day so the sink will “set-up” and be firmly attached. We will attach the top metal grips on your dishwasher to the bottom of the rare cases we may choose to remove the old counter top, then reinstall and reconnect your sink & faucet if necessary. If you are installing new cabinets, we can make templates after the base cabinets are set. It is very important that your contractor have all trim work, bump out legs, end panels and any other additions in place so the templates can be fitted accurately.


SINK BOWLS and EDGE PROFILES
When we make templates together you will need to select a sink bowl and an edge profile. We provide 8 models of
superior 16 gage (25% thicker than 18 gage) under mount -stainless steel sinks with insolated bowls, available in
various bowl configurations. We also have 16 gage stainless veggie and bar sinks and Porcelain vanity bowls - white
or biscuit. We also provide very heavy duty composite sinks, in various colors. If you are using a farm sink, the sink
must be mounted in place, before templates can be made. You can choose one of four free edge profiles or 2 other
profiles at low additional cost.


DESIGN SUGGESTIONS AND SUPPORTS
As we make templates together, we will make counter top design suggestions about many little features and details,
but you will determine the final decisions. If you have a raised bar top, with an overhanging eating surface, or a
cabinet level overhang, we can recommend what kind (if any) supports are needed when we make templates.
Usually supports should be constructed after the counter top is installed. But not 100%. A “rule of thumb” is that an
overhang can be 12” without supports --- but every situation is different. Raised bar tops always need support.


FINAL TEMPLATES
When the templates are finished the natural stone will be cut just like the templates we designed together. Your
quote may need to be adjusted based upon final square footage, after the template is finished. Normally there is
little or no difference, but the templates will tell the story. Our square foot math calculations are always an open
book for you to review.


FABRICATION AND SEAMS
Your counter top will be cut from the slab you picked that on average will measure approx. 70”x 120”. (Each slab is
different). The final templates that we designed together will be placed on the slab and cut according to the
template. The low price is based upon using the least amount of natural stone to produce your counter top. Because
of slab length & height restrictions, pattern flow match up, weight, hauling installation logistics, including kitchen
access, cabinet configuration, ceiling height, room size -- etc. it will be necessary to cut the counter top in various
lengths that must be seamed together. What is most important is that the flow of the pattern movement (grain) and
color variations are matched as close as possible. With some slabs, color variations, are impossible to avoid; and
pattern movement is impossible to match. We try hard, but can’t guarantee complete matches. Match ups are
determined by visual experience factors that we have achieved by experience over the years. For example (only an
example) we may cut on piece from the top of the slab and an enjoining piece from the bottom of the slab or from
left of center or right of center to get the best results. The location and number of seams will be kept to a minimum,
but they are necessary, and will to be determined by Arco-Iris exclusively with consideration to all the factors
previously mentioned. While you should expect seams, many, but not all, are virtually undetectable. Seams are most
visible in black and dark brown colors and “plain pattern” and solid natural stone colors (little or no movement).
Back splashes, are almost always seamed. Arco-Iris will determine the location and number of seams for counter
tops and back splashes, exclusively. During fabrication we will cut in and polish your sink bowl opening and put on
the edge profile that you chose.


INSTALLATION
Depending on workload, installation can normally occur in about two – three weeks after templates have been
made. Be sure that on the day of installation you have on site, your sink, faucet, free standing range or drop-in cook
top.  countertop with 100% silicone. Do not open the dishwasher door for 12 hours to let the silicone “set –up”. This
attachment method will allow your dishwasher to be moved out of position for repair or replacement in the future.
We will install your countertop without the dishwasher in place and explain the simple attachment method to you.
We can disconnect your existing plumbing and/or electric but we are not licensed to perform plumbing, gas or
electric reconnect work. We can, however, suggests a qualified, inexpensive plumber / electrician. He does excellent
work, and his price is low. You will pay him directly.  Please note that the installation crew will attempt to keep dust in your home to a minimum, however, on-site hole drilling, cook top cutting and other cutting ---- necessary to fit your countertop, could cause dust. Silicone caulking ---- will need about 12 hours to dry, and you may have to remove excess caulking with a razorblade or solvent after it dries. We will clean up after installation, but you should expect to perform minor clean up after installation.


NATURAL STONE CLEANING and SEALING
Wipe up spills as soon as they occur. Clean your natural stone with normal soap and water. Once every 3 months you
can clean your counter top with “denatured alcohol” purchased at H.D. for $8.00 in the paint department. This
cleaning will take 10 minutes. One pint will last a year. This is optional cleaning, but it will clean your counter top as
antiseptically clean --- as a hospital. Wipe off the alcohol cleaning with mild soap and water.
If you use an exotic natural stone color, we can seal your natural stone with a new 15-year super sealer and provide
you with a 15 year warranty, for a small cost. You will not need to seal your natural stone every year. When you
have a spill, use common sense by quickly wiping up the spill. If a spill is left to sit overnight, especially if the liquid is
grease, oil, coffee, or wine, the natural stone may darken.


BUSINESS TERMS
The contract begins when a customer accepts the Arco-Iris quote and invites Arco-Iris to make templates. The quote
amount is based on one visit for making templates and one visit for installation. If Arco-Iris must return for
additional visits – the customer will be charged a trip charge based on labor time and distance, unless the additional
trip is the responsibility of Arco-Iris. At the time templates are made, a deposit of seventy percent (70%) of the
quote is payable, the remaining thirty percent (30%) plus any amount for additions and modification is payable at
installation. If issues arise that are outside normal installation and payment procedures, Arco-Iris, reserves the right
to be paid in full before addressing further issues and performing additional work. Customer agrees that the natural
stone remains the property of Arco-Iris LLC, even after installation, until the total amount of the contract has been
paid in full. If Arco-Iris must remove the counter-top for non-payment, the customer agrees to allow Arco-Iris to reenter
the property and remove the counter-top, and agrees that Arco-Iris will keep the deposit paid by the
customer. Customer agrees and consents that this transaction / contract/ occurs at 231 Walker Lane Edgewood
Kentucky 41017, Kenton County Kentucky (regardless of the installation location and/or address of the customer in
Kentucky, Ohio, Indiana or West Virginia and/or the location where the contract is signed) and that the law of
Kenton County and the State of Kentucky prevail. Customer further agrees and consents to the jurisdiction and
venue of Kenton County, Kentucky, for any action arising out of this Agreement or the relationship between the
customer and Arco-Iris LLC.


The customer acknowledges that he/she has read, understands and accepts the information and specifications
presented in this document (“teamwork”) as the terms and conditions and mutual responsibilities of this
transaction. Click “Expectations” on our web site www.arcoirisghranite.com.
*Natural Stone applies to Granite, Quartzite, Marble, Lime Stone, Soap Stone, Onyx and Engineered Quartz.